Shipping policy

Malaysia Delivery Charges

Free Shipping applies to all orders over within Malaysia.
Standard shipping charges is RM15 per order if the order is paid with store credit.
All order will be posted using our standard shipping method (DHL ECommerce).

 

Singapore Delivery Charges

Free Shipping applies to all orders over RM500 within Singapore. Standard shipping charges is RM45 per order using our standard shipping method (TELEPORT NEXT DAY).

Delivery Charges (only for International Orders)

All shipping charges will be calculated automatically when your check out based on weight & your shipping country. Below are the rates for your reference:
Estimated time would be up to 14 working days and delay could be subjected to custom clearance.

 

Country	First 3.0kg	Every Additional 500 gm
FREE SHIPPING	BRUNEI HONG KONG CHINA THAILAND For orders more than RM 1,000
Australia	RM130	RM15
Bahrain	RM150	RM15
Bangladesh	RM150	RM20
Brunei	RM60	RM10
Canada	RM250	RM20
China Mainland	RM180	RM20
France	RM200	RM20
Germany	RM200	RM20
Hong Kong	RM50	RM10
India	RM180	RM20
Indonesia	RM100	RM15
Italy	RM250	RM20
Japan	RM350	RM20
Kuwait	RM180	RM20
New Zealand	RM300	RM40
Oman	RM150	RM20
Philippines	RM180	RM20
Qatar	RM150	RM20
South Korea	RM150	RM20
Spain	RM250	RM20
Thailand	RM60	RM10
UAE	RM80	RM15
United Kingdom	RM200	RM30
United States	RM250	RM30
Vietnam	RM100	RM15
All Others	N/A	Please contact customer service

Order Tracking

Tracking numbers will be provided (for local/international orders) via email upon confirmation and processed order.

Delivery Times

 

Shipping Zones	Standard Delivery Times in Business Days (Mon-Fri) *
Peninsula Malaysia	Estimated up to 3 business days
Sabah, Sarawak	Estimated up to 3 business days
Rest Of The World	Estimated up to 14 business days

* Delivery times are determined by number of business days (Monday to Friday) from the day after we ship your order.

Please allow extra time for your order to be processed during public holidays and busy periods. Note that delays may occur as a result of pending payment authorizations.

Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.

Pre-orders

All our listings for pre-order products include an expected delivery date. However in some cases, pre-order products may not meet the initial estimated delivery date. Should this case arise, we will change the expected delivery date upon receiving notice from the supplier.

Should you place an order consisting of both a regular and a pre-order product, you will be receiving ONE shipment once all items are available unless specially requested to be delivered seperately.

Import Taxes & Duties

Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by MUSE. For further details of charges, please contact your local customs office.

In some occasions packages may be delayed due to custom clearance.

Customs & Regulations

Customers should check local postal regulations for restricted items, as MUSE cannot be held liable for any items that are not accepted into the regarding country.